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I'm having video/audio problems

Sofa Summits
Written 4 years ago

In Hopin, you'll be prompted to select your audio and video device so that people can hear and see you at the event, but if you are unable to select your AV options, it is probably because you need to give browser permissions for Hopin to access your AV devices.

To give browser permissions in Chrome:

  • In the URL bar, find the video camera icon and click it. A dropdown modal will appear like this:

Make sure your camera and microphone are allowed for https://hopin.to.

You can also check to see if Hopin has access to your AV devices this way:

  • In your browser, click Chrome
  • Go to Preferences
  • Under Advanced, select Privacy and Security.
  • Find Site Settings

  • Under Site Settings, locate Camera and Mic.
  • Hopin should be one of the approved sites.

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